• Address: Santa Rosa, CA 95406 (map)
• Date Posted: 10/15/09

Throughout my 15 year career as an Customer Service Specialist, Office Manager, Executive Assistant, and Bookkeeper I have demonstrated proficiency in all core office administration functions, including document preparation, internal/external communications, data and records management, meeting scheduling, and task prioritization. In short, I can manage the office without supervision, juggle multiple tasks effectively, and maintain confidentiality with highly sensitive materials and matters.

In addition, I have experience in supervising staff and working with high net worth clients, both of which require extra attention to the “people management” side of business. Through successfully managing both internal and external relationships, I have accelerated the achievement of goals and positioned myself as a valuable resource in a variety of situations.
I would bring to your district not only these administrative and customer skills, but also a positive, cooperative attitude that I have displayed throughout my career.

Again, my résumé below will detail the required skills and background you seek. I would welcome the opportunity for an interview at your convenience, and I thank you in advance for your time and consideration.



LaShanda Nicole Goldstein
Santa Rosa, CA 95407
PH: 707.236.7868
E-mail: lashanda_goldstein@yahoo.com

Objective
To obtain a challenging position with the opportunity to fully utilize my solid customer service, organization, and communication skills, as well as broaden my current skill set while making a meaningful contribution to the growth of the company.

Functional Summary
I am a friendly, loyal, and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Customer Service, Office Management, and Bookkeeping industry, I love to learn, and am always up to a challenge whenever the situation. I get along well with others, while also working efficiently on my own.

Summary of Qualifications
Type 50 wpm, 10 key (alpha & numeric), Internet, Web Browsers, Search Engines, Collections, Windows 95, Windows 98, Windows NT, Windows Vista, MAC OS 9 & 10
Applications: Microsoft Word, Microsoft Works, MS Excel, MS Access, Startel Interface
Accounting Software: QuickBooks, Peachtree, MYOB
Email: MS Outlook, MAC Mail
Payroll Software: ADP, Sure Payroll
Real Estate MLS Programs: BAERIS MLS, Paragon


EMPLOYMENT

September 2009 to Present AVON Independent Sales Representative Bay Area, CA
- Accounts Payable and Accounts Receivable.
- Account and credit card reconciliation, billing/invoicing.
- Wholesale Ordering
- Extensive experience providing sales assistance and managing associated projects, Multi-task and detail oriented.
- Ability to follow detailed instruction, speed, teamwork and creativity.
-Capability of meeting important deadlines.

April 2009 to September 2009 Michelle Romero - Coldwell Banker Santa Rosa, CA
Personal Assistant
-Maintained records concerned with sale, and management of real estate, performing a variety of clerical duties.
-Researched and entered MMR’s (Monthly Marketing Reports) and BPO’s (Broker Price Opinions) to Asset Management Companies.
-Secured estimates from contractors for building repairs and pest inspections
-Sent out pre-foreclosure/Cash For Key notices to occupants.
-Updated and maintained listings of real estate sales for distribution to trade publications and databases.
-Composed and prepared routine correspondence, letters, and material for advertisement.
-Submitted photographs and descriptions of property for publication.
-Scanned records and files to identify dates requiring administrative action, such as contracts and addendums.

March 2009 to Present The Bag Lady Bay Area, CA
Independent Purse Party Consultant
- Accounts Payable and Accounts Receivable.
- Account and credit card reconciliation, billing/invoicing.
- Wholesale Ordering
- Extensive experience providing administrative assistance/office management and managing associated projects, Multi-task and detail oriented.
- Ability to follow detailed instruction, speed, teamwork and creativity.

January 2007 to Present A Tisket A Tasket All Occasion Gift Baskets Bay Area, CA
Owner/Gift Basket Maker
- Accounts Payable and Accounts Receivable.
- Account and credit card reconciliation, billing/invoicing.
- Wholesale ordering
- Extensive experience providing administrative assistance/office management and managing associated projects, Multi-task and detail oriented.
- Ability to follow detailed instruction, speed, teamwork and creativity.

October 2007 to October 2008 Hartley and Associates Santa Rosa, CA
Customer Service Representative
- Operate telephone business systems equipment.
- Relay incoming, outgoing, and interoffice calls.
- May supply information to callers and record messages.
- Tow Truck Dispatching
- Contact customers via telephone, fax, e-mail, and letters when invoices become overdue.

April 2005 to January 2007 T-Mobile Bay Area, CA
Business Manager/Bookkeeper
- Accounts Payable and Accounts Receivable
- Collections, Telephone collections, and account authorization. Ability to handle difficult situations with grace. Responsible for contacting delinquent customers to collect payments and settle accounts. Knowledge of commonly-used concepts, practices, and procedures. Performing credit and collection duties for large and moderately complex customer accounts, ability to solve problems with little assistance from management.
- Payroll (both in-house and out sourced), account and credit card reconciliation, billing/invoicing, collections, filing (both hard copy and electronic).
- Extensive experience providing administrative assistance/office management and managing associated projects, Multi-task and detail oriented.
- Professionally and courteously answer multiple incoming lines, transfer calls, take messages, screen calls and maintain voicemail systems.
- Management of administrative staff such as receptionist, office assistants and administrative assistants.

April 2000 to November 2005 Cal-Steam Hayward, CA
Office Manager/Executive Assistant
- Accounts Payable, Accounts Receivable, Payroll (both in-house and out sourced), account and credit card reconciliations, billing/invoicing, and filing.
- Collections, responsible for contacting delinquent customers to collect payments and settle accounts. Knowledge of commonly-used concepts, practices, and procedures.
- Maintained meeting schedule and travel calendars including making all travel arrangements for VP of Sales and Marketing
- Prepared all internal and external correspondence including e-mail voice mail, faxes and confidential documentation.
- Correspond daily with all levels of executive management.
- Organized company wide Quarterly business review meetings.
- Organized weekly department staff meeting and quarterly management team offsite meetings.
- Maintained company wide events calendar and Admin listing.

June 1994 to April 2000 Foglia Publications Santa Clara, CA
Admin Assistant/Bookkeeper/Executive Assistant
- Accounts Payable, Accounts Receivable, Collections, Payroll, account and credit card reconciliation, billing/invoicing, collections, filing.
- Extensive experience providing administrative assistance/office management and managing associated projects, Multi-task and detail oriented.
- Experienced in supporting groups and executives at various levels of management.
- Strong research, analytical, organizational and communications skills.
- Skilled in handling confidential matters. Committed to quality and customer service.
- Maintained office equipment, trained various staff on use.
- Coordinator to department projects such as travel arrangements, various occupational training classes and holiday functions.
- Conducted initial interviews, handled follow-ups and participated in the negotiation process.
- Professionally and courteously answer multiple incoming lines, transfer calls, take messages, screen calls and maintain voicemail systems.
- Management of administrative staff such as receptionist, office assistants and administrative assistants.
- Executive/Personal Assistant to Executive Staff Members: locating and securing living space, travel arrangements (both domestic and international), medical appointments, and expense processing.


EDUCATION
2006-2008 Santa Rosa Junior College, Santa Rosa, CA Major: Floristry
1997-1999 Attended Chabot College, Hayward, CA Major: Business Administration
1992-1996 Graduated James Logan High School, Union City, CA

REFERENCES
Available Upon Request.