• Address: San Jose, CA 95103 (map)
• Date Posted: 09/23/09

Christine R. Santiago
San Jose, CA 95136
Phone: (408) 362-1233
Cell: (408) 655-5574
Email: csantiago05@yahoo.com


Objective:
To obtain a position in a professional environment which will provide new opportunities for growth and advancement utilizing my extensive background and allowing me to be a continued asset to the organization.

Skills:

· Windows 98/2000/XP
· Oracle
· MS Excel/Word/PowerPoint
· Type 58 wpm
· Sage
· Ten Key by touch
· Right Now
· Excellent organizational skills
· SalesForce.com
· Attention to detail and multitask oriented
· Quickbase.com
· Excellent written and verbal communication skills

Work History:

Executive Administrative Assistant
Logitech, Inc., Fremont, CA 09/07 – 01/09
Supported the VP & Director of WW Customer Service and team. Scheduled management meetings, travel arrangements, expense reports for supervisors & colleagues. Maintained invoices for the department, contacting AP regularly for updates on invoices, and processed monthly reports of budgeting. Recorded and issued customer refunds (RMA’s) which were distributed on a weekly basis. Planned department meetings, events and special requirements needed. Answered director’s phone. Created Purchase Orders through Oracle website as well as purchasing necessary items for customer returns through CDW. Updated customer cases under Right Now program with refund information. Mailed out packages and personal letters to customers. Responded to faxes received through main fax line.

VLP, RMA & Operation Representative
Sonic Solutions formerly Roxio, Inc., Santa Clara, CA 05/00– 08/07 Responsible for issuing VLP Enterprise License for US and EMEA accounts. Acknowledge and process billing for VLP orders on a daily/weekly/monthly basis. Interface with customers such as Accounting, Marketing and Sales departments regarding order issues, including but not limited to order hold releases, item number discrepancies and missing valid purchase order requirements. Assist the finance team in resolving accounting credit issues. Initiate and manage on-going nationwide and local conference calls with Sales department to ensure OM has exceeded customer expectations. Process a high volume of Sales Return Material Authorization for all US accounts.






Christine R. Santiago, Resume Page 2


Administrative Assistant III
Sonic Solutions formerly Roxio, Inc., Santa Clara, CA (08/01 – 05/04)
Provided executive administrative support to IT, Operations and Facilities directors. Processed Travel Authorizations and Expense Reports for supervisors and colleagues. Prepared and managed memos, letters, invitations and other documents as needed. Planned and organized department meetings, prepared reports, agendas and correspondence verbally as well as dictation. Proactive with ordering all necessary department supplies and requests. Additional responsibilities in absence of colleagues include: faxing, copying, internal/external mail, high volume phone coverage, on-going administrative projects. Created and assigned company badges for new employee orientation. Monitored company security cameras and maintained badge logs through CCURE system.

Receptionist (05/00 – 07/01)
Roxio, Inc., Milpitas, CA
Managed and professionally answered heavy phone support for 8 lines, greeted local and global guest and clients. Scheduled daily meetings for Operations, Sales, Accounting and other departments. Strong client orientation and excellent communication skills. Updated and maintained front lobby procedures. Resolved customer issues and provided visitors with company update booklets. Distributed and gathered corporate correspondences and interoffice memos. Assisted supervisors with administrative tasks involving Excel, PowerPoint spreadsheets and accounting support.

Accounts Receivables 01/99 – 04/00
CleanSource, Inc., San Jose, CA
Processed billings and entered in credit applications into Trend system. Responsible for applying payments received by customers on a daily basis and released credit eligibility as needed. Updated and reviewed pricing for all orders. Customer service included converting and tracking orders, and servicing small accounts. Effective and knowledgeable with the completion of company account work and or projects. Maintained on-going client relationships and general customer service as needed. Researched and resolved billing disputes and issues. Performed month-end closing reports.


Education:
High School Graduate 1995 - 1999
Independence High School, San Jose, CA

Undergraduate studies in Business Administration
Evergreen Valley College, San Jose, CA

Undergraduate studies in Business Administration
West Valley College, San Jose, CA